LEGAL

Refunds, Returns & Terms of Use

Last updated: May 2026

These Terms of Use govern your use of the Marley & Max Cannabis Co website located at https://marleymax.co.za. By accessing this website, registering an account, purchasing products or using any of our services, you agree to be bound by these Terms and Conditions. :contentReference[oaicite:0]{index=0}

1. About Marley & Max

Marley & Max Cannabis Co (“Marley & Max”, “we”, “our”, or “us”) is a South African cannabis and wellness brand providing smoking accessories, CBD products, wellness products, memberships and related services through our online platform.

2. Membership & Accounts

To access certain services or make purchases on our website, you may be required to create a membership account.

You agree that all information supplied during registration is accurate, current and complete. You are responsible for maintaining the confidentiality of your account login details and for all activities conducted under your account.

3. Orders & Payments

Orders placed through our website are subject to product availability and confirmation of payment.

Marley & Max uses secure third-party payment providers including PayFast to process online payments. Your payment information is processed securely in accordance with the payment provider’s own terms and privacy policies.

Prices displayed on the website are subject to change without notice and may include VAT where applicable.

4. Membership Fees

Where applicable, membership fees are payable monthly in advance and may be amended from time to time with reasonable notice.

Additional services, promotions or affiliated programmes may carry separate fees or charges.

5. Delivery Policy

Marley & Max will use reasonable efforts to ensure timely delivery of products.

Customers are responsible for ensuring that delivery details are accurate and that products are accepted upon delivery.

Marley & Max cannot be held liable for failed deliveries caused by incorrect information provided by the customer or for delays caused by third-party courier services.

6. Compliance With South African Law

Marley & Max complies with applicable South African legislation including:

• Consumer Protection Act 68 of 2008 (“CPA”)
• Protection of Personal Information Act 4 of 2013 (“POPIA”)
• Electronic Communications and Transactions Act 25 of 2002 (“ECTA”)

Personal information collected through the website is processed in accordance with our Privacy Policy and applicable data protection laws.

7. Refunds & Returns

Marley & Max aims to comply with the Consumer Protection Act regarding returns and refunds where applicable.

To qualify for a return or exchange:

• Products must be unused and in original packaging
• Proof of purchase or invoice must be supplied
• Requests should be made within a reasonable period after delivery

For hygiene, safety and legal reasons, cannabis flower products, pre-rolls and consumable products may not be returned unless defective, damaged or incorrectly supplied in accordance with the CPA.

Shipping fees are non-refundable unless otherwise required by law.

Marley & Max reserves the right to inspect returned items before approving any refund or exchange.

8. Website Use

You agree not to misuse the website or attempt to gain unauthorized access to any part of the platform, servers or databases.

You may not copy, reproduce, distribute or exploit any website content without written permission from Marley & Max.

9. Account Suspension or Removal

Marley & Max reserves the right to suspend or terminate accounts where users breach these Terms, misuse the platform or engage in unlawful conduct.

Users may request account deletion by contacting us directly.

10. Liability Disclaimer

Marley & Max provides products and services on an “as is” and “as available” basis.

To the maximum extent permitted by law, Marley & Max shall not be liable for indirect, incidental or consequential damages arising from:

• Website interruptions or downtime
• Delivery delays
• Third-party services
• Improper use of products
• Loss resulting from incorrect account information

Nothing in these Terms excludes rights that cannot legally be excluded under South African law.

11. Product Use Disclaimer

Products sold by Marley & Max are intended for lawful adult use only.

Customers are solely responsible for ensuring compliance with all applicable laws relating to cannabis, CBD and related products in their area of residence.

12. Intellectual Property

All content, branding, logos, graphics and website materials remain the intellectual property of Marley & Max unless otherwise stated.

No content may be copied, reproduced or distributed without prior written permission.

13. Dispute Resolution

Should any dispute arise between the parties, both parties agree to attempt to resolve the matter amicably through negotiation before pursuing formal legal action.

These Terms are governed by the laws of the Republic of South Africa.

14. Force Majeure

Marley & Max shall not be held liable for delays or failures caused by events beyond reasonable control including natural disasters, load shedding, internet outages, strikes, riots or government restrictions.

15. Amendments

Marley & Max reserves the right to amend these Terms at any time. Updated Terms will be published on the website and continued use of the website constitutes acceptance of such amendments.

16. Contact Information